This policy applies to personal information held about individuals.It does not apply to information that we hold about companies and other organisations.

Introduction
U2CALL puts great importance on the protection of your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular needs. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. U2CALL is committed to providing youwith a personalised service that meets your needs in a way that safeguards your privacy. When we obtain personal information from you,or when you take a new service from us, you can choose not to receive information from us about other services (to "opt out"). Normally this is done by way of a check box on the screen. You may change your decision at any time by telephoning us, writing to us or emailing us to inform of the change. Some of the personal information that we holdabout you may be sensitive personal data within the meaning of the Data Protection Act 1998. U2CALL will use your sensitive personal dataonly for the specific purpose for which it was provided by you.

Personal Information
Personal Information includes information (1) That we obtain from you or already hold about you; (2) That we receive from enquiries we make in connection with any application to, or agreement with us; (3) That we receive from searches made by us in your name with credit reference agencies, insurance claims registers or fraud prevention agencies; (4)That we obtain about any account or policy which you, or a member ofyour house hold, holds with or through us; and (5) That we receive from anyone permitted to give information about you to us.

Collection of Personal Information
We may collect personal information about you from a number of sources including (1) from you when you agree to buy a calling card from us, in which case this may include your contact details, date of birth, payment method etc; (2) from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences; (3) from publicly available sources, such as the electoral register.

Use of Personal Information
We will use personal information about you for a number of purposes, including (1) to help to identify you when you telephone us to make an enquiry. For example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who isnot authorised by you to receive it; (2) to write to you (including electronic mail) or to telephone you with information about other services or products either from us or from our carefully selected partners who may contact you directly with our consent; (3) to help usto administer services and products which we offer; (4) to help detect fraud or loss; Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply totake a service or product. If this is applicable then it will be stated in our terms and conditions of business.

Disclosure of Personal Information
We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a telecoms network service provider for purposes solely connected with the provision of ourservice via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.

The Internet
All order placed with us occur on the Internet. We may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email (info@u2call.com)to change your preferences. We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our web sites so that we can develop and improve the design, layout and functionality of the sites.

Monitoring of calls
We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.